AI Receptionist Australia for Service Businesses
Never miss another customer call. Hailey AI answers your phone 24/7, speaks naturally with callers, qualifies enquiries, captures job details and can book appointments while you're busy, driving, on site or after hours.
Incoming Call
Hailey AI is answering...
Every Missed Call Could Be a Missed Customer
Service businesses miss calls for completely understandable reasons. You're on site, driving, serving customers, working with machinery, in appointments, or it's simply after hours. But the customer doesn't know that — they just hear no answer, hit voicemail, and call the next business on Google.
Your 24/7 AI Receptionist
Hailey acts as the first point of contact for incoming calls. She answers calls, greets customers, answers common questions, understands natural conversation, qualifies enquiries, collects customer details and job information, identifies urgency, captures service location, books appointments, transfers or escalates calls where configured, sends call summaries and handles after-hours enquiries.
You don't have to stop what you're doing every time the phone rings.
What Can an AI Receptionist Actually Do?
Answer Calls 24/7
Hailey answers incoming calls immediately — after hours, weekends and public holidays included.
Speak Naturally
Customers have a normal conversation rather than navigating a rigid phone menu. Natural conversational AI voice.
Answer FAQs
Hailey answers common questions about services, operating hours, service areas and other business information.
Qualify Leads
Ask relevant questions to understand what the customer needs before passing the enquiry to your business.
Capture Job Details
Collect name, phone, address, service required, job description, urgency and preferred time automatically.
Book Appointments
Where a calendar or booking integration is configured, Hailey can check availability and schedule appointments.
Send Call Summaries
After each call, receive a concise summary of the conversation and important customer information.
Handle After-Hours Calls
Customers still get help when your business is closed. Every call is answered, day or night.
Reduce Interruptions
Focus on your customers and jobs while Hailey handles the initial conversation on routine calls.
See How a Call With Hailey Works
Hailey does not just take messages. She has a real conversation with the caller, asks the right questions and captures the information you need — all configured around your specific business and services.
Every conversation is tailored. A plumber gets different qualifying questions to a dentist or a beauty salon. You control what Hailey asks and what information she captures.
Hailey AI — Live Call
Plumbing Enquiry
✓ LEAD CAPTURED
Not Just a Phone Bot
"Press 1 for sales."
"Press 2 for support."
"Press 3 for accounts."
Callers navigate menus, wait on hold, and often hang up before reaching anyone.
"Hi, you're speaking with Hailey. How can I help?"
The customer explains what they need naturally. Hailey understands the request and asks relevant follow-up questions — no menus, no button-pressing, no waiting.
Stop Getting "How Much?" Calls With No Context
Hailey collects useful information before the enquiry reaches you, so you know exactly what the customer needs before you pick up the phone.
Plumber
Electrician
Dentist
Beauty Salon
Qualification questions are fully configurable for each business.
Turn Phone Calls Into Booked Appointments
Where your business has an appropriate calendar or booking integration configured, Hailey can check availability and help customers book — right there on the call.
No more "I'll call you back to schedule." The appointment is captured before the caller hangs up.
Summary: Customer needs a hot water system replacement and has no hot water. Requested a morning appointment.
Know What Every Important Call Was About
You don't have time to listen to every call recording. Hailey provides concise call summaries containing the relevant information — caller name, phone, location, service required, urgency and a short summary of the conversation.
Delivered via SMS or email, so you know exactly what the call was about and can follow up with full context.
Your Business Doesn't Stop When the Clock Hits 5pm
Customers call at night, early morning, on weekends and public holidays — often while you're on site or with family. Without an AI receptionist, that call goes to voicemail and the opportunity is lost. With Hailey, the call is answered, the enquiry is captured and the follow-up is started.
WITHOUT HAILEY
Call → Voicemail → Lost opportunity
WITH HAILEY
Call → Answered → Enquiry captured → Follow-up / booking
Give more callers a chance to become customers.
Built For Australian Service Businesses
Tradies & Home Services
Automotive
See How Hailey Works For Your Industry
AI Receptionist vs Traditional Receptionist
- Human interaction and empathy
- Limited working hours
- Can handle complex situations
- Can build personal relationships
- Requires salary and employment costs
- Can only handle one call at a time
- Available 24/7
- Handles multiple calls simultaneously
- Consistent call handling every time
- Captures information automatically
- Can book appointments
- Can hand over to humans when required
AI + Human Team
Let AI handle the repetitive first-line conversations while your team handles the work that actually needs them.
From Ringing Phone to Qualified Lead
Customer Calls
The customer calls your business number looking for help.
Hailey Answers
The AI receptionist answers immediately — no ringing out, no voicemail.
Customer Explains
The caller speaks naturally and explains what they need.
Hailey Qualifies
Relevant questions are asked to understand the enquiry.
Lead or Booking Captured
Customer details and booking information are recorded.
Your Team Gets Info
You receive the relevant information and can follow up or complete the job.
Works With Your Existing Business Workflow
Hailey is designed to fit into your business, not force you to change how you operate. Depending on your configuration, she can work with:
Your AI Business Assistant
Hailey connects the conversations happening across your phone, website, SMS and customer reviews.
AI Receptionist
Answer calls 24/7 and capture every enquiry.
Learn moreAI Website Chatbot
Turn website visitors into conversations and leads.
Learn moreMissed Call Text Back
Automatically follow up when a call is missed.
Learn moreReview Management
Automate review requests and manage customer feedback.
Learn moreWhat Hailey Helps You Do
Answer More Calls
Give more callers an immediate response instead of voicemail.
Capture More Enquiries
Collect customer information even when you are busy on a job.
Reduce Interruptions
Spend less time stopping work to answer routine calls.
Book More Appointments
Turn suitable enquiries into scheduled appointments automatically.
Respond After Hours
Give customers somewhere to go when your team is not available.
AI When You Need It. Humans When You Don't.
Not every call should be handled entirely by AI. Hailey can be configured to recognise when a caller needs human assistance and follow the appropriate workflow — transferring or escalating the call to your team.
Automate the routine. Escalate the important.
Frequently Asked Questions
Stop Missing Calls. Start Capturing More Opportunities.
You can't always answer the phone. But your AI receptionist can. Hailey answers calls 24/7, talks with customers, captures important details and helps turn more enquiries into opportunities.
Includes AI Website Chatbot · No Lock-In Contract