Automated Review Management for Australian Businesses
Get more genuine customer reviews, respond faster and build a stronger online reputation — without manually chasing customers or replying to every review yourself.
Make it easier for happy customers to share their experience.
Great Service Doesn't Automatically Create Great Reviews
Many businesses provide excellent service but still struggle to consistently collect customer reviews. The problem is usually simple — everyone moves on, and nobody remembers to ask.
Your Online Reputation Can Influence Who Gets the Call
Customers often look at reviews when comparing local businesses. Reviews can help potential customers understand what your service is like, whether customers trust you, and how you handle problems.
Service Quality
Reviews help customers understand what your service is actually like.
Trust & Credibility
A body of genuine feedback signals that customers trust your business.
Professionalism
How you respond to reviews shows how professional you are.
Local Visibility
Google reviews appear alongside your Business Profile in Search and Maps.
Reviews are an important part of a business's online reputation and local search presence. We don't claim reviews are the only ranking factor — but they matter to customers.
Turn Every Completed Job Into a Review Opportunity
Hailey creates a repeatable review-request process so businesses don't have to remember to ask every customer manually.
Job Completed
Your customer has just finished dealing with your business.
Hailey Sends a Review Request
An automated SMS is triggered after the relevant event, such as a completed job or appointment.
Customer Shares Their Experience
The customer can follow the review link and leave genuine feedback.
Your Reputation Keeps Growing
More genuine customer feedback creates a stronger body of social proof over time.
No fake reviews. No purchased reviews. No incentives. Just genuine customer feedback.
Everything You Need to Manage Customer Reviews
Automated Review Requests
Stop relying on staff to remember to ask customers. Automatically send review requests at the right point in the customer journey — after a completed job, appointment or service call.
SMS Review Requests
Meet customers where they are. Send a simple SMS with a direct review link after a completed job or appointment, making it easy for them to share their experience.
Review Follow-Up
If a customer doesn't respond, Hailey can help automate appropriate follow-up messages without requiring your team to manually chase every customer.
AI Review Responses
Hailey can help draft professional, relevant responses to customer reviews that reflect the actual review content — not generic copy-and-paste replies.
Positive Review Responses
Thank customers naturally and reference relevant details from their feedback, showing that your business pays attention to what customers say.
Negative Review Alerts
Identify negative or concerning feedback quickly so your team knows when a customer may need attention or follow-up.
Private Customer Feedback
Give customers a simple way to contact the business directly when they have concerns — an additional customer-service channel for resolving issues privately.
Review Monitoring
Keep track of incoming reviews so important feedback doesn't go unnoticed. Centralise your review workflow in one place.
Never Stare at a Blank Review Reply Again
Responding to reviews demonstrates that your business is paying attention to customer feedback. Google recommends keeping responses professional, relevant, concise and conversational.
"Really happy with the plumbing work. The technician arrived on time and explained everything clearly."
— Dave R., Google Review
"Thanks for the great feedback, Dave. We're glad we could get everything sorted and appreciate you taking the time to share your experience."
"Job was done well but the technician was 30 minutes late with no call."
— Sarah M., Google Review
"Hi Sarah, thank you for your honest feedback. We apologise for the delay and lack of communication — this isn't the standard we aim for. We'd like to make this right. Please contact us directly so we can resolve this for you."
Negative reviews shouldn't simply be ignored. Hailey can help identify them quickly and draft an appropriate professional response, while alerting the business when human follow-up may be required.
A Negative Review Doesn't Have to Become a Reputation Crisis
Legitimate negative reviews are part of doing business. The goal isn't to hide them — it's to notice, respond, resolve and learn.
Notice
Hailey identifies new negative or concerning feedback quickly.
Respond
AI can help draft a professional and appropriate response.
Resolve
Invite the customer to continue the conversation privately through your normal support channels.
Learn
Use recurring feedback to identify opportunities to improve customer experience.
Only reviews that violate Google's policies should be reported for removal. Google states that businesses should not report a review simply because they disagree with or dislike it.
Ask at the Right Time — Without Remembering to Ask
Timing matters. A review request can be triggered after relevant customer interactions such as completed jobs, appointments, deliveries, service calls, customer purchases and other completed interactions.
- Completed jobs
- Appointments
- Deliveries
- Service calls
- Customer purchases
We don't ask customers to leave a specific rating, and we don't offer discounts or incentives for reviews. The objective is to request genuine feedback.
The Problem Isn't Your Customers. It's Remembering to Ask.
Business owners are busy. Tradies are on jobs. Clinics are treating patients. Salons are serving customers. Nobody wants another administrative task.
Hailey automates the repetitive part of review management, so your business can have a consistent review-request process without relying on staff memory.
Built For Businesses Where Reputation Matters
Tradies & Home Services
Plumbers, electricians, builders, landscapers, roofers, concreters, cleaners, pest control and more.
Learn MoreHealth & Allied Health
Dentists, chiropractors, physiotherapists, podiatrists, clinics and other appointment-based businesses.
Learn MoreBeauty & Personal Care
Hair salons, barbers, beauty salons, spas and other customer-focused businesses.
Learn MoreAutomotive
Mechanics, detailers, tyre shops, auto electricians and automotive service businesses.
Learn MoreProfessional Services
Businesses where trust and customer experience influence purchasing decisions.
Learn MoreLocal Small Businesses
Any business that relies on customer trust, referrals and local reputation.
Learn MoreYour Reputation Is Bigger Than One Review
Hailey helps businesses create a more consistent reputation-management process across their customer journey.
Get Feedback
Make it easier for customers to provide genuine feedback.
Get Reviews
Make it easy for customers to reach the relevant review platform.
Respond
Reply to customer feedback quickly and professionally.
Resolve
Identify problems early and address them.
Improve
Use recurring customer feedback to improve the customer experience.
Build a reputation that reflects the quality of your business.
Stop Managing Reviews Manually
Without Hailey
With Hailey
Your Automated Review Management System
Customer Completes a Job
The customer interaction is completed — a job, appointment, delivery or service call.
Hailey Triggers the Workflow
The appropriate review request process starts automatically based on the event.
Customer Receives an SMS
A personalised message makes it easy for the customer to provide genuine feedback.
Customer Leaves Genuine Feedback
The customer can follow the review link and share their honest experience on Google.
Hailey Helps Manage the Response
AI can help draft an appropriate, professional response to the review.
Your Team Gets Visibility
Important feedback is surfaced so your team can respond, resolve issues and improve.
Reviews Should Be Genuine
Hailey is designed to help businesses build a genuine review process — not manufacture reviews.
Google's policies specifically prohibit fake or incentivised reviews and selectively soliciting only positive reviews.
Frequently Asked Questions
Turn Happy Customers Into Your Next Best Marketing Asset
Your customers are already talking about your business. Hailey helps make it easier for genuine feedback to become part of your online reputation — without adding another job to your team's workload.
Automate review requests. Respond faster. Build a stronger reputation.