🇦🇺 AUSTRALIA WIDEBuilt specifically for Australian Service Businesses• No Lock-In Contracts
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    Built for Australian Hospitality

    AI for Hospitality Businesses

    Your team should be serving customers — not answering the same questions all day. Hailey AI helps hospitality businesses automate customer communication, capture enquiries and reduce repetitive admin with AI-powered phone calls, website chat, missed call text back and review management.

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    No Lock-In Contracts
    7-Day Free Trial (incl. Chatbot)
    Setup & Trained in Days
    Incoming Call
    Hailey answering...
    "Hi, do you have a table for 6 this Friday at 7?"
    "I can help with that! Let me check availability for Friday evening..."
    "Can we sit outside?"
    "Yes, outdoor seating is available. I have a table for 6 at 7pm — shall I book it?"
    Booking Captured — Details Sent to Team
    THE HOSPITALITY CHALLENGE

    When Your Venue Gets Busy, Customer Enquiries Don't Stop

    Hospitality businesses receive calls and enquiries during their busiest periods — exactly when staff cannot answer. Your team should be focused on the customers in front of them, not constantly switching between service and the phone.

    Customers asking about bookings
    Group booking enquiries
    Function and event enquiries
    Opening hours and location
    Menu questions and dietary requirements
    Private dining availability
    Catering enquiries
    Parking and directions
    General venue questions

    Meet Hailey — Your AI Hospitality Assistant

    Hailey is an AI-powered assistant designed to help hospitality businesses handle repetitive customer communication 24/7. She is a support tool for your team — not a replacement for staff. She connects the conversations happening across your phone, website, SMS and customer reviews into one intelligent system.

    Phone
    Website
    SMS
    Reviews
    Bookings
    Team
    HAILEY AI SERVICES

    Everything You Need to Automate Customer Communication

    AI Receptionist

    Never let a busy service mean another unanswered customer call. Hailey answers inbound calls, handles common questions, captures enquiries and assists customers when staff are busy or unavailable.

    Explore AI Receptionist

    AI Website Chatbot

    Turn your website into a 24/7 customer assistant. Website visitors can ask questions using text or voice and receive immediate answers about bookings, menus, opening hours, functions and events.

    Explore AI Website Chat

    Missed Call Text Back

    Miss a call? Start a conversation instead. When staff cannot answer, Hailey automatically sends an SMS so the customer has another way to continue the conversation.

    Explore Missed Call Text Back

    Review Management

    Turn great customer experiences into more reviews. Automated review requests, follow-ups and AI-assisted responses — critical for venues where customers compare reviews before visiting.

    Explore Review Management

    AI Website

    A modern hospitality website with AI built in. Hailey can provide websites designed to answer customer questions, generate enquiries and make it easy for customers to take action.

    Explore AI Websites
    THE CUSTOMER JOURNEY

    From First Question to Five-Star Review

    01

    Customer Finds Your Website

    A potential customer discovers your venue online.

    02

    Hailey Answers Their Question

    The AI chatbot responds instantly with the info they need.

    03

    Customer Calls or Enquires

    Ready to book, they pick up the phone or send a message.

    04

    Hailey Captures the Enquiry

    Every detail is collected — name, group size, time, dietary needs.

    05

    Customer Books or Visits

    The booking is confirmed or the customer walks in.

    06

    Automated Review Request

    After their visit, Hailey sends a review request via SMS.

    07

    Five-Star Review

    Happy customers share their experience and your reputation grows.

    REAL CONVERSATIONS

    What Could Hailey Handle For Your Venue?

    Restaurant

    Do you have a table for 8 people this Saturday?
    I can help with your booking enquiry. What time would you prefer?

    Cafe

    Are you open Sunday morning and do you have outdoor seating?
    Yes, we are open from 7am on Sundays. We have outdoor seating available. Would you like to book a table?

    Bar

    Can I book an area for 20 people next Friday?
    I can help with your function enquiry. I will just collect a few details — what time were you thinking?

    Pub

    Do you take bookings for dinner?
    Yes, we do. I can help you with your booking. How many people and what time suits you?
    WHY HOSPITALITY TURNS TO AI

    Why Hospitality Businesses Are Turning to AI

    Respond Faster

    Give customers answers without making them wait.

    Reduce Missed Opportunities

    Follow up missed calls and capture website enquiries.

    Save Staff Time

    Automate repetitive questions and communication.

    Provide 24/7 Assistance

    Customers can interact with your business outside normal opening hours.

    Improve Customer Experience

    Give customers fast and consistent information.

    Let Staff Focus on Service

    Keep your team focused on the customers in front of them.

    BUILT FOR YOUR VENUE TYPE

    AI Built for Your Type of Hospitality Business

    Every hospitality business is different. Hailey can be adapted around the way your business operates, the questions customers ask and the services you provide.

    AI Doesn't Replace Your Team. It Gives Them More Time.

    Your Team

    • Serving customers
    • Creating great experiences
    • Preparing food and drinks
    • Managing the venue
    • Looking after guests

    Hailey Handles

    • Repetitive questions
    • Initial enquiries
    • Missed call follow-up
    • Website conversations
    • Review requests
    • Routine customer communication
    REAL SCENARIOS

    Hospitality AI That Works Around Your Business

    Busy Friday Night

    Phones ring non-stop during service. Hailey answers while your team focuses on the floor.

    Saturday Lunch Rush

    Enquiries keep coming while staff are slammed. Hailey captures every one.

    After-Hours Enquiries

    Customers research venues after work. Hailey answers and captures bookings 24/7.

    Private Function Enquiries

    Group bookings and functions need details captured. Hailey collects them all.

    Large Group Bookings

    Hailey handles the back-and-forth of group sizes, times and dietary needs.

    Catering Enquiries

    Catering leads need information collected. Hailey captures every detail.

    Website Visitors

    Visitors browse your site at night. Hailey engages them instantly.

    Missed Phone Calls

    Staff cannot answer every call. Hailey follows up automatically via SMS.

    Customer Reviews

    Happy customers rarely leave reviews. Hailey asks them automatically after their visit.

    Ready to Make Your Hospitality Business Smarter?

    Let Hailey handle the repetitive customer communication while your team focuses on delivering an experience customers want to come back for.

    Talk to Us
    FAQS

    Frequently Asked Questions

    What is AI for hospitality?+
    AI for hospitality means using intelligent automation to handle the repetitive customer communication that takes your team away from serving guests. This includes answering phone calls, responding to website enquiries, following up missed calls, and collecting reviews. Hailey is designed to support your hospitality team — not replace them — so your staff can focus on the customers in front of them.
    How can AI help a restaurant?+
    Restaurants receive calls during their busiest service periods — exactly when staff cannot answer. Hailey answers inbound calls, handles booking enquiries, answers questions about opening hours and menus, and captures customer details. She also follows up missed calls automatically and requests reviews after visits, helping your restaurant capture more bookings and build a stronger online reputation.
    Can an AI receptionist answer restaurant phone calls?+
    Yes. Hailey answers every inbound call to your restaurant 24/7 in a natural, professional Australian voice. She greets callers by your venue name, handles booking enquiries, answers common questions, and captures customer details. When staff are free, the information is ready and waiting — no voicemail, no lost bookings.
    Can Hailey help with restaurant bookings?+
    Yes. Where your calendar or booking system is integrated, Hailey can check availability and help customers schedule bookings. She handles group bookings, function enquiries, and general reservation requests, capturing all the details your team needs to prepare for the customer's arrival.
    Can Hailey work after hours?+
    Yes. Hailey works 24 hours a day, 7 days a week. After-hours enquiries are common in hospitality — customers researching venues after work, planning weekend dinners, or checking opening hours. Hailey captures every enquiry, even when your venue is closed, so you never lose a potential booking to a competitor.
    Can Hailey answer questions about menus and opening hours?+
    Yes. Hailey is trained on your venue's specific information — opening hours, menu highlights, dietary options, location, parking, function spaces, and more. She answers these questions instantly so your staff do not have to keep picking up the phone to respond to the same enquiries.
    What happens when Hailey doesn't know the answer?+
    When Hailey encounters a question she cannot answer, she captures the customer's details and enquiry, then notifies your team so a staff member can follow up personally. She never guesses or provides incorrect information — she escalates anything outside her knowledge to the right person.
    Can Hailey work with an existing hospitality website?+
    Yes. Hailey's AI website chatbot can be added to your existing website — whether it is built on WordPress, Wix, Squarespace, or a custom platform. If you do not have a website, our team will build you a fast, SEO-optimised hospitality website at no extra cost as part of your trial.
    Is Hailey only for restaurants?+
    No. Hailey works across the entire hospitality industry — cafes, bars, pubs, hotels, takeaway businesses, catering companies, and more. Every hospitality business deals with customer enquiries, bookings, and phone calls. Hailey adapts to your specific venue type and the questions your customers actually ask.
    Will AI replace hospitality staff?+
    No. Hailey is designed to support your team, not replace them. She handles the repetitive communication — answering the same questions, capturing enquiries, following up missed calls — so your staff can focus on delivering great hospitality. Your team does the work that matters most: serving customers, preparing food and drinks, and creating memorable experiences.