AI for Hotels
Give guests instant answers while your team focuses on exceptional service.
Hotels receive calls around the clock — from booking enquiries to guest questions about facilities, check-in times and local area information. Hailey answers every call 24/7, handles common guest enquiries, captures booking details and follows up missed calls so your front desk team can focus on the guests in front of them.
Guests Call Around the Clock — Your Front Desk Cannot
Hotels receive calls at all hours — from prospective guests researching stays, to existing guests with questions about facilities, check-in times and local amenities. Front desk staff cannot answer every call, especially during check-in and check-out peaks, and after-hours calls go to voicemail or unanswered.
Meet Hailey — Your AI Assistant
Hailey is an AI-powered assistant designed to help hotels handle repetitive guest communication 24/7. She answers calls, responds to website enquiries, captures booking details, handles common guest questions and follows up missed calls — all while your front desk team focuses on the guests in front of them. She supports your staff, not replaces them.
Everything You Need to Automate Customer Communication
AI Receptionist
Never let a busy front desk mean another missed call.
Hailey answers every inbound call to your hotel 24/7. She handles booking enquiries, answers questions about check-in times, facilities and amenities, and captures guest details for follow-up.
AI Website Chatbot
Turn hotel website visitors into conversations.
Website visitors can ask about room types, facilities, parking, breakfast and local attractions using text or voice. Hailey responds instantly and captures enquiry details.
Missed Call Text Back
Missed a call during check-in rush? Hailey follows up.
When front desk staff cannot answer, Hailey automatically sends an SMS so the guest has another way to continue the conversation. No lost enquiries, no voicemail.
Review Management
Turn great stays into more reviews.
Automated review requests after guest stays, plus AI-assisted responses to new reviews. Build a stronger online reputation for your hotel.
Real Enquiries Hailey Can Answer Instantly
"What time is check-in?"
"Do you have parking?"
"Is breakfast included?"
"Do you have family rooms?"
"Can I ask about a booking?"
"Do you have a pool and gym?"
"What is your cancellation policy?"
"Do you have accessible rooms?"
From First Question to Five-Star Review
Guest Finds Your Hotel
A potential guest discovers your hotel online or calls directly.
Hailey Answers Instantly
The AI responds with answers about rooms, facilities and check-in.
Guest Enquires or Books
Ready to stay, they ask about availability or room types.
Hailey Captures Details
Dates, room type, guest names and contact info all collected.
Guest Stays at Your Hotel
The booking is confirmed and the guest checks in.
Automated Review Request
After their stay, Hailey sends a review request via SMS.
Five-Star Review
Happy guests share their experience and your reputation grows.
More Guests Find You
More reviews mean more visibility and more hotel bookings.
Don't Make Customers Hunt for Answers
Without AI
With Hailey
Benefits for AI for Hotels
Answer Guest Questions 24/7
Check-in times, facilities and amenities — answered instantly, day or night.
Capture Booking Enquiries
Never lose a booking because the front desk was busy.
Reduce Front Desk Interruptions
Common questions handled by AI, freeing staff for guests.
Recover Missed Calls
Automatic SMS follow-up means no lost enquiries.
After-Hours Availability
Guests researching stays after work get answers immediately.
Encourage More Reviews
Automated review requests after every guest stay.
See How Hailey Handles Enquiries
Your Customers Don't Care How Busy You Are
Guests expect fast answers — whether they are researching a stay at 10pm or calling about check-in during the afternoon rush. When they call and nobody answers, they do not wait. They simply book another hotel. Hailey ensures every call, enquiry and after-hours question gets an immediate response so you never lose a booking to a competitor simply because your front desk was busy.
Frequently Asked Questions
Give Your Guests Answers Around the Clock.
Your front desk team should be focused on the guests in front of them — not answering the same questions all day. Let Hailey handle the calls, enquiries and follow-ups so your hotel delivers exceptional service, 24/7.
