AI Receptionist for Occupational Therapists
Never miss another patient enquiry while you're with a client. Hailey AI answers your practice calls 24/7, handles routine enquiries, captures new patient details and helps book appointments — so you can focus on delivering therapy.
The Reception Challenges Facing Occupational Therapists
Unable to Answer While Treating
Practitioners can't stop a therapy session to answer the phone, meaning calls go to voicemail.
NDIS Enquiries
Parents and carers frequently call about NDIS funding, plans and eligibility — repetitive questions that consume reception time.
New Patient Intake
Collecting intake information over the phone takes valuable time away from existing patients.
Cancellations & Rescheduling
Managing appointment changes is a constant administrative burden on reception staff.
After-Hours Enquiries
Patients and carers often search for services outside reception hours and call the first practice that answers.
Multiple Practitioners
Coordinating availability across several therapists creates complexity for reception staff.
How Hailey AI Supports Occupational Therapists
24/7 AI Phone Receptionist
Answers inbound calls when practitioners or reception staff are unavailable, including after hours and weekends.
Appointment Booking
Helps patients find available appointment times and books according to your clinic's calendar and rules.
New Patient Enquiries
Captures relevant information from new patients and passes the enquiry to your practice for follow-up.
Website AI Chatbot
Engages website visitors with voice or text, answers questions about your OT services and captures enquiries.
Missed Call Text Back
Automatically responds when a call is missed, giving the caller a way to continue the conversation by SMS.
Review Management
Helps your practice request and manage Google reviews after appointments.
Common Occupational Therapists Calls Hailey Can Handle
Realistic examples of the types of enquiries Hailey can answer and capture for your practice.
"Do you have any appointments available this week?"
"Do you accept NDIS clients?"
"How long is the initial assessment?"
"Can I book with a particular therapist?"
"Do you do home visits or school visits?"
"Can I change my appointment?"
"Where is the clinic located?"
"Do you have parking available?"
"What do I need to bring to the first appointment?"
"Do you see adults or only children?"
Capture New Patient Enquiries After Hours
Patients often search for occupational therapists outside normal reception hours — in the evenings, on weekends or during their lunch breaks. Without after-hours call handling, those enquiries go to voicemail and the caller often moves on to the next practice.
Hailey can answer calls after hours, provide configured information about your services, capture enquiry details and help patients take the next step — even when your reception team has gone home.
Give more patients a chance to connect with your practice — even outside opening hours.
When Your Reception Team Is Busy
Without Hailey
With Hailey
Turn Your Website Into a 24/7 Reception Desk
Hailey's AI Website Chatbot can engage visitors on your website using voice or text. It can answer common questions about your occupational therapists services, explain what to expect, capture enquiries and help visitors book — all outside normal business hours.
Learn more about Hailey's AI Website ChatbotMissed Call Text Back
When your practice misses a call, Hailey can automatically send an SMS so the caller has another way to continue the conversation. See how Missed Call Text Back works — it gives missed callers an immediate alternative to leaving a voicemail.
Benefits for Occupational Therapists Practices
Fewer Missed Calls
Give every caller an immediate response, even when your team is with patients.
More Appointments Booked
Capture enquiries and help patients schedule without reception staff needing to call back.
24/7 Availability
Answer calls after hours, on weekends and during public holidays.
Reduced Reception Workload
Let Hailey handle routine enquiries so your team can focus on patients in the clinic.
Faster Responses
Patients get immediate answers rather than waiting for a callback.
Better Lead Capture
Collect structured information from every enquiry so nothing falls through the cracks.
Hailey Is an Administrative Assistant — Not a Healthcare Practitioner
Hailey is designed to handle administrative tasks — answering calls, capturing enquiries, booking appointments and providing configured practice information. Hailey does not diagnose conditions, provide medical advice, make clinical decisions or replace qualified healthcare professionals. Clinical or sensitive questions should be directed to the appropriate practitioner or clinic staff. For urgent or emergency situations, the system follows your clinic's configured escalation instructions.
Real-World Scenarios for Occupational Therapists
Scenario 1 — New Patient Enquiry
A parent calls about NDIS-funded OT for their child. Hailey answers, explains the initial assessment process, collects the child's name, age and NDIS plan details, and books an available appointment — all while the therapist is in session.
Scenario 2 — After-Hours Enquiry
A carer searches for occupational therapists at 7pm and calls your practice. Instead of voicemail, Hailey answers, captures their details and books an appointment for the following Tuesday morning.
Scenario 3 — Busy Reception
Your receptionist is checking in a patient while another call comes in. Hailey answers, handles a rescheduling request and sends the updated booking confirmation — without the receptionist needing to interrupt the patient in front of them.
Scenario 4 — Practitioner-Specific Booking
A patient asks to book with a specific therapist. Hailey checks that practitioner's availability, offers suitable times and confirms the booking.
How Much Could Missed Calls Be Costing Your Occupational Therapists Practice? Missed Lead Calculator
Estimate the potential revenue lost from unanswered calls. Adjust the values to match your practice.
Answering just 1 missed call per month completely pays for Hailey AI! Everything else is pure extra profit.
Start 7-Day Free Trial (incl. Website Chatbot) • Cancel Anytime
Why Allied Health Practices Choose Hailey AI
Common Questions About Hailey AI for Occupational Therapists
What is an AI receptionist for occupational therapists?
An AI receptionist is an AI-powered voice assistant that answers inbound calls to your OT practice, handles common enquiries, captures new patient information and helps book appointments — working alongside your existing reception team.
Can an AI receptionist book occupational therapy appointments?
Yes. Where a calendar integration is configured, Hailey can check availability and help patients book initial assessments, follow-up sessions and regular appointments according to your practice's rules.
Can Hailey answer calls after hours?
Yes. Hailey can answer calls 24/7, including evenings, weekends and public holidays, so after-hours enquiries are captured rather than lost to voicemail.
Can Hailey answer questions about our OT services?
Yes. Hailey can be configured with information about your services, NDIS funding, assessment processes, home visits and other practice details. It only provides information you have approved.
Can Hailey handle new patient enquiries?
Yes. Hailey can collect relevant details such as the patient's name, age, reason for referral, funding type (NDIS or private) and preferred appointment times.
Can Hailey help with appointment cancellations?
Yes. Hailey can handle rescheduling and cancellation requests according to your practice's configured workflow.
Can Hailey work with multiple practitioners?
Yes. Hailey can be configured to check availability for individual practitioners and book appointments accordingly.
Can Hailey work with our existing calendar?
Hailey can integrate with supported calendar systems. Talk to our team about your current setup and we'll advise on the best configuration.
Can an AI receptionist replace our receptionist?
Hailey is designed to support your reception team, not replace them. It handles routine first-line calls so your staff can focus on patients in the clinic and more complex conversations.
Is Hailey AI suitable for small OT practices?
Yes. Hailey is particularly useful for solo practitioners and small practices where the therapist is often in session and unable to answer the phone.
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ExploreGive Your Reception Team a Helping Hand
Hailey can handle the first conversation, answer common questions, capture new patient enquiries and help book appointments — while your team stays focused on patients.